You cannot have beautiful results like this with an inexperienced groomer. If your Malt had a very bad grooming experience, there are steps you can take to help him or her.
Why Would a Groomer Do Such a Thing?
Discuss the protocol for unexpected situations, such as what steps will be taken if a matt (tangle) is found. If it is not able to be carefully untangled by hand (with hands coated in conditioner), we suggest that you ask that you be called and then examine the matt yourself. Together you can both should decide the best course of action. If any clipping needs to be done, you should give express permission first.